Job Details

Support Technician

On-Site Required

**MUST be local to Tyler, TX area and be open to work 5 days a week on-site**

Long-Term Opportunity

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians
The workers' responsibilities and skills must include:
WORKER SKILLS AND QUALIFICATIONS (Required)
Minimum (Required): insert specific minimum skills for this Contract Position)
Years
Skills/Experience
4
Experience providing "white-glove" executive level support
5
Experience providing end-user support
5
Experience in supporting personal computer hardware and routine software installation
5
Experience troubleshooting IT hardware and peripherals in a enterprise environment
5
Experience support Microsoft Productivity tools such as Office 365 and MS Teams
4
Experience support video tele-conferencing solutions such as Cisco Webex
Preferred (Optional): insert specific preferred skills for this Contract Position)
Years
Skills/Experience
5
Experience creating technical knowledge articles
4
Experience utilizing ServiceNow in a support environment
5
Working in a multi-vendor environment for support operations

Background Check :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :Yes
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set :Yes
Type of project :
Master Job Title :
Branch Code :