Job Details

Product Manager – Product Management

Location: Fully Remote (USA)

About Us:

With a mission to help businesses navigate today's complex payments and financial transactions landscape, Qolo empowers businesses to manage payments efficiently with an eye toward growth and reduced expense. Qolo supports companies wherever speed, security and cost of payment are important including gig worker payouts, distribution payments, multi-currency and cross-border businesses and modern fintech firms. Composed of experts and entrepreneurs in payments, Qolo's founding team has more than a century of combined industry experience.

Job Overview:

We are seeking a Product Manager with a strong foundation in customer experience, journey design, and structured documentation to drive product clarity and impact. This role will play a critical part in shaping end-to-end experiences across our platform, ensuring that our products not only meet business needs but also exceed user expectations. You'll act as a bridge between clients, internal teams, and technology—crafting journeys that are intuitive, impactful, and scalable.

Key Responsibilities:

• Own the end-to-end customer journey for complex product initiatives, ensuring a frictionless experience across all touchpoints
• Lead discovery sessions and user journey mapping to uncover opportunities and pain points.
• Document detailed product requirements, including BRDs, user stories, process flows, and client-facing documentation.
• Partner with Engineering and Design teams to ensure deliverables align with client needs and business objectives.
• Serve as the voice of the customer across internal conversations and during feature planning.
• Continuously gather and incorporate feedback from client-facing teams and end users to inform product development.
• Define and evolve best practices for documenting and communicating requirements, UX flows, and product decisions.
• Support and lead UAT efforts, ensuring the final product delivers value and meets documented expectations.
• Post-launch, analyze success metrics and feedback to identify improvements and future enhancements.

Key Skills and Qualifications:

• 6+ years of experience in Product Management or Business Analysis, with demonstrated success in shaping user experiences and documentation for complex platforms.
• Experience leading customer-centric product initiatives in the payments, fintech, or financial services sectors.
• Deep understanding of journey mapping, client onboarding workflows, and product documentation best practices.
• Comfortable working across APIs, SDKs, and technical specifications.
• Skilled with tools like Jira, Confluence, Miro, and Figma (or equivalent).
• Proven ability to communicate clearly and translate complex requirements into digestible, actionable plans.
• Strong collaboration and stakeholder management skills.
• Self-starter who thrives in a remote, fast-paced environment with shifting priorities.
• Bachelor's degree in Business, Design, Computer Science, or equivalent experience.

Benefits:

• Competitive salary and equity package
• Fully remote work environment with flexible hours
• Comprehensive health, dental, and vision insurance
• Flexible paid time off and holidays
• Professional development opportunities
• Collaborative and inclusive company culture

How to Apply:

If you are passionate about fintech and payments, and have the experience and skills to drive product success in a dynamic, remote environment, we want to hear from you. Please submit your resume detailing your relevant experience and why you are the perfect fit for this role.

Join us in shaping the future of payments and making a meaningful impact in the fintech industry!