Job Details

SynergenX-Low T Center-HerKare, are leading providers of hormone replacement and targeted wellness services, are seeking qualified Patient Services Coordinator to join our team! This is a great opportunity to jump start your career in the medical field. Our Patient Services Coordinator will work in conjunction with leaders in hormone replacement therapy and weight management. Would you like to be part of a great company with a bright future?We offer two weeks paid training and great benefits! The Patient Services Coordinator is a vital member of the healthcare team, serving as the first point of contact for patients and visitors. This dynamic and energetic professional ensures a welcoming, efficient, and seamless patient experience from check-in to check-out. The Patient Services Coordinator is responsible for front desk operations, appointment coordination, payment collection, and providing comprehensive administrative support to the clinic staff.In addition to managing daily front office functions, the Patient Services Coordinator oversees account activities related to our patients and clients, playing a key role in customer retention. Acting as the face and voice of the organization, the Patient Services Coordinator consistently delivers exceptional service, fostering positive relationships and patient satisfaction. Success in this role requires excellent communication skills, attention to detail, strong organizational abilities, and a solid understanding of medical terminology and clinic procedures.Responsibilities:Greet patients warmly, check them in, and room them for their appointmentsReview, explain and resolve patient billing and insurance questionsServe as a subject matter expert in explaining insurance coverage, explanation of benefits and out of pocket costs to patients in a clear confident and compassionate mannerEnter and update patient information and insurance details accuratelyAnswer incoming phone calls promptly and professionally, directing calls and taking messages as neededCollect and process payments accurately when necessaryPerform bi-monthly inventory based on center needsAttend monthly, quarterly or annual meetings as necessaryMonitor and respond to center emails, text messages and faxes throughout the day, ensuring timely communication and follow upEnsure compliance with HIPPA and clinic policiesComplete cash deposits at the bank twice weekly and maintain accurate records daily on the End Of Day spreadsheetSupport clinic staff with administrative and clerical tasks as neededMaintain a clean, organized, patient friendly front desk and waiting areaKeep snacks and supplements organized and stocked.Requirements/Certifications:High school diploma or equivalent (required); associate degree preferredPrevious experience in a healthcare of front office setting preferredStrong customer service and communication skillsAbility to handle sensitive patient information with confidentiality and professionalismProficiency in basic computer programs and electronic communication (email, fax, etc.)Highly organized and detail-oriented, with the ability to multitask and prioritizePass a criminal background check.Clinic Hours M 8-5, T 8-7, W 8-1, Th 7-5, F 8-5, Sat 8-12 (required to work 2 to 3 Saturdays a month)Benefits Health, dental and vision insuranceDisability insurance401k with 5% matchingScrubs providedPTOTuition reimbursementEmployee discount with a plus 1Compensation: $21 hourly