Job Details

SNI Companies has partnered with a leading healthcare organization seeking a detail-oriented and motivated Senior Patient Account Specialist to join their call center team on a contract basis. This role offers the opportunity to contribute to critical accounting functions while gaining exposure to various specialized areas within the organization.

Contract Details:

• Contract duration: Up to 3 months
• Schedule: Onsite in Tyler, TX
• Pay: $18/hour

Key Responsibilities

• Manage and resolve accounts placed in the collections department, ensuring compliance with all state, federal, and client regulations.
• Perform follow-up on outstanding claims for both hospital and professional services, including government and commercial payers.
• Review and resolve claim denials, initiate appeals, and coordinate with coding and clinical teams when additional documentation or medical necessity reviews are required.
• Identify trends in claim denials or payment delays and provide recommendations to management for process improvement.
• Utilize payer portals, internal systems, and direct communication with insurance companies to secure timely payment on claims.
• Maintain accurate documentation of all account activity and communication efforts.
• Deliver excellent customer service to patients, payers, and internal stakeholders.
• Meet departmental quality and productivity benchmarks while adapting to procedural or system changes as needed.

Qualifications

• Experience: Minimum 3 years in a healthcare call center, medical billing/collections, or insurance claims role. Previous work in a client service or marketing environment within healthcare or a collection agency is also acceptable.
• Knowledge: Familiarity with hospital A/R processes and medical billing practices is essential.
• Technical Skills: Proficiency in Microsoft Word, Excel, and general PC navigation in a Windows environment.