Job Details

WHO WE ARE

Mentoring Alliance is a nonprofit religious organization certified as a Best Christian Workplace, boasting a thriving workplace culture.

We exist to mobilize godly people into the lives of kids and families to provide tangible help and eternal hope. All our employees are Christ-followers, living in accordance with their faith, and considered ministers of the gospel no matter their role on staff.

If you seek a meaningful career in a Christ-centered, grace-based, biblically grounded, excellence-driven, and multiethnic organization, Mentoring Alliance could be the right place for you! We work hard and play hard, all for the glory of God.

MISSION STATEMENT

The mission of the IT Support Intern is to provide timely, compassionate, and high-quality first-line technical support that reduces downtime for staff and enables ministry operations to run smoothly, while freeing specialized IT staff to focus on higher-level projects. The IT Support Intern models Christ-like service in every interaction, ensuring issues are resolved efficiently, devices and accounts are set up accurately, and complex problems are documented and escalated appropriately.

KEY RESULT AREAS

1. Frontline IT Support & Issue Resolution: Complete password resets, administer accounts, manage and document helpdesk tickets, respond to tickets in a timely manner, and escalate issues as needed.
2. Device, Account Provisioning, & Documentation Excellence: Configure equipment, manage IT inventory, and install and update software for staff and program site devices.
3. Onboarding Training: Maintain concise and accurate training material, conduct basic intoductory onboarding training for new employees, and provide short refresher trainings to core staff as needed.

• Experience with a ticketing system and knowledge base usage.
• Experience with device imaging and deployment tools; a basic understanding of endpoint security.
• Progress toward CompTIA A+ or related coursework in IT/IS/CS.
• Familiarity with Active Directory / Entra ID basics.
• Strong customer service mindset; clear verbal and written communication skills with non-technical staff.
• Foundational knowledge of Windows and MacOS, basic networking concepts (IP/DNS/Wi-Fi), and Microsoft 365 productivity tools.
• Ability to perform basic troubleshooting for hardware/software/network issues; install approved applications; complete password resets and basic account administration.
• Documentation discipline: accurate, complete, and timely notetaking skills.