Job Details

A company is looking for a Customer Support Agent (Work From Home - Visayas).Key ResponsibilitiesHandle customer inquiries via email and live chat in a timely and professional mannerTroubleshoot and resolve basic issues, escalating complex cases when necessaryMaintain accurate documentation of interactions in CRM or ticketing systemsRequired QualificationsProven experience in customer support, preferably in an e-commerce or non-voice roleStrong typing speed and ability to multitask across multiple email and chat conversationsExperience using helpdesk tools (e.g., Gorgias, Zendesk, Freshdesk) is an advantageA bachelor's degree in Business Administration, Business Management, or a related field is preferred but not requiredReliable attendance and commitment to a full-time schedule