Job Details
Medical Billing Customer Support 1st SHIFT REMOTE
2026-04-19 Rotech Healthcare all cities,AKOverview and Responsibilities
Job Title: Customer Support Specialist — CPAP Centralized Care Team (REMOTE)
Support Patients. Simplify Care. Work from Home.
Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail‑oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast‑paced, patient‑focused environment. As the first point of contact for new patients, you'll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services.
Pay starting at $15.25 for the 1st shift plus a Quarterly Bonus opportunity
1st Shift Mon – Fri 8am – 5pm CST
100% REMOTE – Work from Home starting day one
Must live within the US
Essential Job Duties and Responsibilities
Conduct patient satisfaction calls and act as a patient advocate to resolve concerns.
Coordinate order fulfillment with field locations and ensure timely service delivery.
Educate patients on products and services, including CPAP therapy.
Maintain compliance with Medicare, Medicaid, and private insurance regulations.
Manage new order intake, ensuring accuracy in clinical, billing, and care‑related documentation.
Perform quality assurance checks to meet documentation and medical necessity standards.
Serve as the first line of support for patients, referral sources, and internal teams.
Verify insurance eligibility and obtain authorization for services and equipment.
Work extensively within proprietary systems (eIntake, IMBS) to manage patient records.
Work independently in a remote environment.
Perform other duties as assigned.
Qualifications
Background check (company‑wide). Results will not be used automatically to disqualify individuals. Instead, the company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position).
Compliance with healthcare facility credentialing process (when applicable for the position).
Valid driver's license in state of residence with a clean driving record (when applicable for the position).
Required Education and/or Experience
High school diploma or GED equivalent, required.
Preferred Education and/or Experience
Experience with medical equipment, preferred.
Experience with medical billing practices and billing reimbursement, preferred.
Experience in healthcare administration, patient intake, or insurance verification, preferred.
One year of related work experience, preferred.
Medical terminology, preferred.
Skills and Competencies
Accurately perform simple mathematical calculations.
Effectively communicate in English; both oral and written.
Interpret a variety of communications (verbal, non‑verbal, written, listening and visual).
Maintain confidentiality, discretion and caution when handling sensitive information.
Multi‑task along with attention to detail.
Self‑motivation, organized, time‑management and deductive problem‑solving skills.
Work independently and as part of a team.
Machines, Equipment and Technical Abilities
Email transmission and communication.
Internet navigation and research.
Microsoft applications; Outlook, Word and Excel.
Office equipment; fax machine, copier, printer, phone and computer and/or tablet.
Physical Demands
Lift and carry office equipment at times.
Requires sitting, walking, standing, talking and listening.
Requires close vision to small print on computer and/or tablet and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non‑exempt positions (as applicable).
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement (as applicable).
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B (HEPB) and TB vaccinations.
Florida Applicants
Background screening is required through the Florida Care Provider Background Screening Clearinghouse:
Equal Opportunity Employer
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.