Job Details

Pep Boys - - Responsibilities: Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences; Serve as a subject matter expert on products, services, systems, and shop procedures, providing accurate recommendations, technical explanations, and guidance to customers and team members; Act as a key holder for the service center, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures; Serve as the primary point of contact and leader on duty when the Service Center Manager is not present; Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques to support team performance