Job Details

Job Title: Healthcare Food Service Assistant Job Description

This role provides exceptional customer service to patients, staff, and hospital guests by ensuring the accurate and timely delivery of patient meals and floor stock. The position serves as a key liaison between patients, nursing staff, and the dietary department to ensure that dietary needs, food allergies, and meal preferences are met while maintaining high standards of food safety, sanitation, and infection control.

Responsibilities

• Provide courteous and responsive customer service to patients, hospital staff, and guests throughout the meal service process.

• Communicate effectively with patients, nursing staff, and dietary personnel to ensure accurate meal orders and patient satisfaction.

• Deliver meal carts to nursing units and assist patients with meal setup at the bedside, ensuring comfort and safety.

• Verify that all meals comply with prescribed dietary restrictions, food allergies, and hospital dietary guidelines.

• Collect soiled trays promptly from patient rooms and nursing units, and transport them safely to the dietary department.

• Maintain a clean, safe, and organized patient care and dietary work environment by following sanitation and infection control procedures.

• Monitor, inventory, and restock nourishment areas and floor stock supplies to ensure consistent availability of food and beverages.

• Operate dietary and meal service technology, including menu systems and basic computer programs, accurately and efficiently.

• Perform dishwashing duties, including cleaning dishes, utensils, and food service equipment according to established procedures.

• Clean and sanitize food service equipment, work areas, and storage spaces, following food safety and sanitation standards.

• Carry out general janitorial tasks within the dietary department to support a safe and hygienic work environment.

• Support cafeteria operations by providing cashier services, handling transactions accurately, and assisting customers in a professional and courteous manner.

• Promote a positive patient experience by demonstrating compassion, empathy, and attention to detail in all interactions.

• Protect patient privacy by maintaining confidentiality and following HIPAA guidelines during all patient communications.

• Collaborate with team members and nursing staff to resolve issues related to meal service, special requests, and dietary needs in a timely manner.

Essential Skills

• Proven customer service skills, preferably in a healthcare, food service, hospitality, or similar environment.

• Experience with food service operations such as dishwashing, meal delivery, or cafeteria service.

• Knowledge of patient diets, food allergies, and dietary restrictions, including the ability to follow prescribed diet orders.

• Understanding of food safety, sanitation, and infection control procedures in a healthcare or food service setting.

• Ability to operate dietary menu systems and basic computer programs accurately.

• Strong verbal communication skills to interact effectively with patients, nurses, and dietary staff.

• Demonstrated compassion, patience, and empathy when working with patients and their families.

• Excellent organizational and multitasking abilities to manage multiple tasks in a fast-paced environment.

• Ability to work effectively in a busy hospital setting while maintaining a professional and positive attitude.

• Physical ability to stand and walk for extended periods, push meal carts, and lift up to 25–30 pounds as needed.

• Ability to maintain confidentiality and adhere to HIPAA guidelines when interacting with patients and handling patient information.

Additional Skills & Qualifications

• High School Diploma or GED preferred.

• Previous experience in healthcare, food service, hospitality, or customer service.

• Dietary or nutrition knowledge related to hospital or clinical food service.

• Food safety and sanitation knowledge, including familiarity with regulatory standards.

• ServSafe Food Handler Certification preferred.

• Bilingual skills, particularly English/Spanish, are a plus.

• Strong interpersonal skills with the ability to build rapport with patients, staff, and guests.

• Ability to remain flexible and adapt to changing priorities in a hospital environment.

• Professional appearance and a consistently positive, service-oriented attitude.

Why Work Here?

You will work in a mission-driven environment where your daily efforts directly support patient comfort, safety, and well-being. The role offers the opportunity to build meaningful connections with patients and clinical staff while developing valuable skills in healthcare, hospitality, and food service. You will join a supportive team that values professionalism, compassion, and reliability, and encourages continuous learning and growth within a structured and collaborative setting.

Work Environment

This position is based in a fast-paced hospital environment within the dietary and food service departments. You will work closely with nursing units, patient rooms, nourishment areas, and the cafeteria, regularly moving between clinical and food service areas. The role involves frequent standing, walking, pushing meal carts, and lifting items up to 25–30 pounds. You will use dietary menu systems, basic computer programs, cash registers or point-of-sale equipment, and commercial dishwashing and food service equipment. The work requires strict adherence to food safety, sanitation, and infection control standards, as well as consistent attention to cleanliness and organization. A professional appearance is expected at all times to reflect the standards of a clinical care environment.

Job Type & Location

This is a Contract to Hire position based out of Tyler, TX.

Pay and Benefits

The pay range for this position is $14.00 - $14.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tyler,TX.

Application Deadline

This position is anticipated to close on Aug 20, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.