Job Details

Job TitleAdvanced Medical Support AssistantDutiesThe duties include but are not limited to:Receives, relays and/or answers incoming and outgoing telephone and electronic messages.Answers questions such as those dealing with the patient's eligibility for services, availability of appointments, procedures for obtaining an appointment, requests for appointments and/or appointment changes.Schedules, cancels, reschedules follow-up and/or consult appointments.Performs basic eligibility and copays determinations and preauthorization actions.Processes emergency and non-emergency transfers to other VA facilities or private hospitals.Possess the knowledge and understanding of the guidelines associated with the Electronic Wait List.Monitors, request, scan, and updates patient insurance information via insurance buffer software (ICB-NTX-live) and or the Pre-registration program.Providing and instructing comprehensive detailed on the job training to new staff in the inpatient units.Verifies, updates, and confirms current demographic information, and use of Veteran Scheduling Enhancement (VSE) and/or Veterans Health Information and Technology Architecture (Vista) software packages- preregistration menu when patient's check-in for their scheduled or unscheduled appointment.Advanced Medical Support Assistant (MSA) performs pre-registration via telephone during pre-appointment and pre-registration calls by proper identification of patients by requesting identifiers such as date of both, next of kin and full social security number.Prepares and provides patient with travel voucher during or after appointment time.Resolves informal complaints and responds to request for non-technical information on such subjects as status of reports/laboratory work, suspense dates, hours of operation, how to complete various medical forms, etc.Ensure encounters are properly addressed and closed within their scope to obtain appropriate workload credit.Reviews VSE open request, appointments, or consults, for closure.Completes clinic closeout- no actions taken and incomplete check-ins during daily reviews.Monitors and schedules appointments from clinical consult request within the guidelines of VHA Scheduling Directive.Work ScheduleMonday - Friday 7:30am-4pm, or 8:00am-4:30pm, based on needs of ServicePayCompetitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental LeaveAfter 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care SubsidyAfter 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66RetirementTraditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsuranceFederal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)TeleworkNot AuthorizedVirtualThis is not a virtual position.Functional Statement #50525FPermanent Change of Station (PCS)Not Authorized